Refunds
Request a refund
Changed your mind? Within 14 days of purchase you can request a refund in a couple of clicks. We issue it to your original Visa/Mastercard or PayPal, usually within a few business days.
In short
Within 14 days of purchase you can request a full refund using the form on this page. It's issued to your original payment method (Visa/Mastercard or PayPal), usually within a few business days. Past the 14 days, or can't find your order number? Email support@apatesecurity.com - we read every message.
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14-day window
Refunds are available while your order is 14 days old or less; we process your request and issue it to your original payment method. Past the window? Contact support - we still read every message.
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Back to your card / PayPal
The refund is issued to the exact method you paid with. Card and PayPal refunds usually settle in a few business days.
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Need a hand?
Can't find your order number, or past the window?
support@apatesecurity.com